Ziply Fiber

“We just realized a month and a half ago that both accounts are charging roughly $100+ every month - essentially double billing us for a year. When I totaled the full amount it's over $1000 USD that they owe us. We have tried calling Ziply 6-7 times over the last month only to get the same update - that they have initiated a case with their offline team and it's pending investigation.”

“There has been a down Ziply Fiber line going across our entire property since March 9th. Ziply was out twice but did not fix it. This line runs over our driveway, it's almost hitting our garage, tangled in our trees and running through our back yard. We've been calling repeatedly and each time we're able to reach customer service and notify them that it's still down on the ground, it's still a safety hazard and has not been fixed.”

“The chat agent said they could either keep me at 1gig and cut my bill to $50 with credits, or upgrade me to 2gig, include a Wi-Fi 7 mesh router, and reduce my bill to $70 with credits. The technician arrived in 10 minutes and was exceedingly friendly, professional, courteous, and efficient.”

“Just realized Ziply has been charging me for their router rental, which I don't use, for 5 years. Called in and they offered to take it off going forward and only refund 3 of those 60 months - so 5% of their fraudulent charges. Also, apparently they just do the price increases and hope you don't notice.”