Xfinity, owned by Comcast, is the largest cable internet provider in the United States. They offer a wide range of plans from budget-friendly options to multi-gigabit fiber service. Known for extensive coverage and bundling options with TV and mobile services.
Founded
1963
Customers
32 million
Headquarters
Philadelphia, PA
Coverage
National
Pros
- Widespread availability across 40+ states
- Wide range of speed tiers from 75 Mbps to 2 Gbps
- Extensive Wi-Fi hotspot network included
- Bundling discounts with Xfinity Mobile
Cons
- 1.2 TB data cap on most plans
- Prices increase significantly after promo period
- Equipment rental fees add to monthly cost
- Customer service can be frustrating
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 48,200 consumer mentions across Reddit, X, BBB, and review sites
-0.22
out of +1.00Previously -0.18(-0.04)
48,200total mentions
4,850last 30 days
Category Breakdown
Speed
+0.3
Price
-0.6
Reliability
-0.1
Customer Service
-0.6
Installation
-0.1
Billing
-0.6
What People Love
Wide availability8900
Fast download speeds7200
Bundling options5300
Top Complaints
Data cap enforcement14500
Price increases after promo12100
Poor customer service9600
Hidden fees6700
Trending Issues
1.2TB data cap affecting heavy usershigh3,200
Post-promotional price shockhigh2,800
Xfinity app reliability problemsmedium1,100
Notable Quotes
“My bill went from $50 to $95 after the promo ended. No warning, no email, just a bigger charge on my card.”
Reddit2026-02-14
“Speed is actually solid when it works. 900 Mbps down consistently on the gigabit plan.”
Reddit2026-01-22
“Hit my 1.2TB data cap by the 20th again. Family of four streaming is apparently too much for Comcast.”
X2026-02-08
“Spent 3 hours on hold to dispute a $14 fee that shouldn't have been there. They finally removed it but I'll never get that time back.”
Trustpilot2025-12-15
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
Connect Free access to millions of Xfinity WiFi hotspots | 75 Mbps | 5 Mbps | Cable | 1.2 TB | $35/mo $55/mo |
Connect More Free Xfinity WiFi hotspots | 200 Mbps | 5 Mbps | Cable | 1.2 TB | $55/mo $73/mo |
Fast Great for streaming on multiple devices | 400 Mbps | 10 Mbps | Cable | 1.2 TB | $65/mo $83/mo |
Superfast Supports 8-12 devices | 800 Mbps | 15 Mbps | Cable | 1.2 TB | $75/mo $93/mo |
Gigabit Gigabit download speeds | 1 Gbps | 20 Mbps | Cable | 1.2 TB | $80/mo $103/mo |
Gigabit Extra Unlimited data included | 1.2 Gbps | 35 Mbps | Cable | Unlimited | $90/mo $113/mo |
Connect
Cable$35/mo
$55/mo
Download
75 Mbps
Upload
5 Mbps
Data Cap
1.2 TB
Connect More
Cable$55/mo
$73/mo
Download
200 Mbps
Upload
5 Mbps
Data Cap
1.2 TB
Fast
Cable$65/mo
$83/mo
Download
400 Mbps
Upload
10 Mbps
Data Cap
1.2 TB
Superfast
Cable$75/mo
$93/mo
Download
800 Mbps
Upload
15 Mbps
Data Cap
1.2 TB
Gigabit
Cable$80/mo
$103/mo
Download
1 Gbps
Upload
20 Mbps
Data Cap
1.2 TB
Gigabit Extra
Cable$90/mo
$113/mo
Download
1.2 Gbps
Upload
35 Mbps
Data Cap
Unlimited
Coverage Area
Available in 40+ states with the largest cable footprint in the US, covering major metro areas and many suburban communities across the Northeast, Mid-Atlantic, Southeast, Midwest, Mountain West, and Pacific Northwest.
View on FCC Broadband MapCustomer Reviews
Gigabit Extra is worth it
Upgraded to Gigabit Extra for the unlimited data. Getting 1100+ Mbps download consistently. The unlimited data alone is worth the extra cost since I was paying $30/month for the unlimited add-on anyway. Great for our 4K streaming household.
Andrew P.·San Jose, CA·Dec 5, 2024
Tested: 1120 Mbps down / 38 Mbps up
Customer service nightmare
The internet itself is fine when it works, but dealing with Xfinity's customer service is unbearable. I spent 3 hours on hold trying to fix a billing issue. They kept transferring me to different departments. Would switch if I had better options.
Maria S.·Philadelphia, PA·Nov 2, 2024
Tested: 195 Mbps down / 6 Mbps up
Reliable for working from home
I work from home full-time and Xfinity has been solid for video calls and file transfers. Very few outages in the 18 months I've had it. Just wish the upload speeds were better - 5 Mbps is not great for uploading large files.
Sarah T.·Chicago, IL·Oct 8, 2024
Tested: 210 Mbps down / 5 Mbps up
Good speeds, price went up
Been with Xfinity for 2 years now. The speeds are consistently what they advertise - usually getting 450+ Mbps on my Fast plan. However, the price jumped from $65 to $83 after my promo ended. The data cap is annoying too, I've hit it twice.
John D.·Austin, TX·Sep 15, 2024
Tested: 425 Mbps down / 12 Mbps up
Decent but expensive with all the fees
The base price looks good but once you add the gateway rental and the unlimited data add-on (because the cap is too low for my family), it's over $120/month. Speeds are reliable though, usually hitting 900+ Mbps on the gigabit plan.
Kevin L.·Denver, CO·Jul 21, 2024
Tested: 920 Mbps down / 22 Mbps up