33Truth
Xfinity
3.7
(5 reviews)PoorCableFiber
Xfinity, owned by Comcast, is the largest cable internet provider in the United States. They offer a wide range of plans from budget-friendly options to multi-gigabit fiber service. Known for extensive coverage and bundling options with TV and mobile services.
Founded
1963
Locations served
38.1M
Headquarters
Philadelphia, PA
Coverage
National
Pros
- Widespread availability across 40+ states
- Wide range of speed tiers from 75 Mbps to 2 Gbps
- Extensive Wi-Fi hotspot network included
- Bundling discounts with Xfinity Mobile
Cons
- 1.2 TB data cap on most plans
- Prices increase significantly after promo period
- Equipment rental fees add to monthly cost
- Customer service can be frustrating
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 48,300 consumer mentions across Reddit, X, BBB, and review sites
-0.35
out of +1.00Previously -0.22(-0.13)
48,300total mentions
100last 30 days
Category Breakdown
Speed
+0.1
Price
-0.5
Reliability
-0.4
Customer Service
-0.6
Installation
-0.1
Billing
-0.6
What People Love
Reliable speeds when working8
Long-term service stability6
Helpful individual technicians4
Top Complaints
Billing errors and ghost charges22
Customer service loops and AI friction20
Reliability and connection drops15
Pricing and new-customer disparity12
Trending Issues
Recurring phantom charges for cancelled or included services - multiple users report being billed for Peacock Premium Plus, HBO, and Storm-Ready WiFi that were supposed to be free or had already been cancelled, with support unable to permanently resolve the issue.high18
AI-gating of customer support - users report being unable to reach human agents through the app or phone, with the AI assistant deflecting, erroring out, or denying access, making it extremely difficult to resolve technical or billing problems.high15
Evening and intermittent connection drops - multiple users across different regions report sudden upload speed collapses and frequent DHCP/connection drops, particularly during evening hours and warmer months, with support offering no resolution beyond tech visits.medium12
Notable Quotes
“It's a tossup whether I'm going to have uninterrupted internet for the day, or it will randomly shit out 1-2 times completely randomly. There are times I can go an entire 9 days without anything ever happening at all, and then other times where for 3 days straight the internet just dies at random times throughout the day.”
Reddit2026-04-13
“I've been a loyal Xfinity customer for 5 years, consistently maintaining the highest-tier package. When I finally managed to get through to someone, instead of helping me find a better rate or matching the promo, the agent essentially tried to upsell me to an even more expensive plan.”
Reddit2026-04-13
“I've spent like 5 hours on chat this week. My monthly bill has a $17 charge for Peacock Plus but I'm supposed to have the free version through my internet plan. Xfinity support removes it every month but it keeps coming back.”
Reddit2026-03-25
“The service itself is great. Had them for over 2 years, no outages, it's fine. But ever since I moved 6 months ago the billing has been messed up, the customer service is terrible and I'm done with them.”
Reddit2026-04-13
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
Connect Free access to millions of Xfinity WiFi hotspots | 75 Mbps | 5 Mbps | Cable | 1.2 TB | $35/mo $55/mo |
Connect More Free Xfinity WiFi hotspots | 200 Mbps | 5 Mbps | Cable | 1.2 TB | $55/mo $73/mo |
Fast Great for streaming on multiple devices | 400 Mbps | 10 Mbps | Cable | 1.2 TB | $65/mo $83/mo |
Superfast Supports 8-12 devices | 800 Mbps | 15 Mbps | Cable | 1.2 TB | $75/mo $93/mo |
Gigabit Gigabit download speeds | 1 Gbps | 20 Mbps | Cable | 1.2 TB | $80/mo $103/mo |
Gigabit Extra Unlimited data included | 1.2 Gbps | 35 Mbps | Cable | Unlimited | $90/mo $113/mo |
Connect
Cable$35/mo
$55/mo
Download
75 Mbps
Upload
5 Mbps
Data Cap
1.2 TB
Connect More
Cable$55/mo
$73/mo
Download
200 Mbps
Upload
5 Mbps
Data Cap
1.2 TB
Fast
Cable$65/mo
$83/mo
Download
400 Mbps
Upload
10 Mbps
Data Cap
1.2 TB
Superfast
Cable$75/mo
$93/mo
Download
800 Mbps
Upload
15 Mbps
Data Cap
1.2 TB
Gigabit
Cable$80/mo
$103/mo
Download
1 Gbps
Upload
20 Mbps
Data Cap
1.2 TB
Gigabit Extra
Cable$90/mo
$113/mo
Download
1.2 Gbps
Upload
35 Mbps
Data Cap
Unlimited
Coverage Area
Available in 40+ states with the largest cable footprint in the US, covering major metro areas and many suburban communities across the Northeast, Mid-Atlantic, Southeast, Midwest, Mountain West, and Pacific Northwest.
View on FCC Broadband MapCustomer Reviews
Gigabit Extra is worth it
Upgraded to Gigabit Extra for the unlimited data. Getting 1100+ Mbps download consistently. The unlimited data alone is worth the extra cost since I was paying $30/month for the unlimited add-on anyway. Great for our 4K streaming household.
Andrew P.·San Jose, CA·Dec 5, 2024
Tested: 1120 Mbps down / 38 Mbps up
Customer service nightmare
The internet itself is fine when it works, but dealing with Xfinity's customer service is unbearable. I spent 3 hours on hold trying to fix a billing issue. They kept transferring me to different departments. Would switch if I had better options.
Maria S.·Philadelphia, PA·Nov 2, 2024
Tested: 195 Mbps down / 6 Mbps up
Reliable for working from home
I work from home full-time and Xfinity has been solid for video calls and file transfers. Very few outages in the 18 months I've had it. Just wish the upload speeds were better - 5 Mbps is not great for uploading large files.
Sarah T.·Chicago, IL·Oct 8, 2024
Tested: 210 Mbps down / 5 Mbps up
Good speeds, price went up
Been with Xfinity for 2 years now. The speeds are consistently what they advertise - usually getting 450+ Mbps on my Fast plan. However, the price jumped from $65 to $83 after my promo ended. The data cap is annoying too, I've hit it twice.
John D.·Austin, TX·Sep 15, 2024
Tested: 425 Mbps down / 12 Mbps up
Decent but expensive with all the fees
The base price looks good but once you add the gateway rental and the unlimited data add-on (because the cap is too low for my family), it's over $120/month. Speeds are reliable though, usually hitting 900+ Mbps on the gigabit plan.
Kevin L.·Denver, CO·Jul 21, 2024
Tested: 920 Mbps down / 22 Mbps up