53Truth
Verizon Fios
4.3
(4 reviews)FairFiberFixed Wireless
Verizon Fios is a premium 100% fiber-optic internet service available in the Northeastern US. Known for reliable symmetrical speeds, no data caps, and straightforward pricing. Consistently ranks among the highest-rated ISPs in customer satisfaction.
Founded
2005
Locations served
45.3M
Headquarters
New York, NY
Coverage
National
Pros
- True symmetrical gigabit speeds
- No data caps on any plan
- Excellent network reliability and low latency
- No annual contract required
Cons
- Limited availability to Northeast US only
- Fewer speed tier options than some competitors
- Router rental fee unless you use your own
- No multi-gig options in all areas yet
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 28,713 consumer mentions across Reddit, X, BBB, and review sites
+0.05
out of +1.00Previously +0.42(-0.37)
28,713total mentions
113last 30 days
Category Breakdown
Speed
+0.3
Price
+0.3
Reliability
-0.1
Customer Service
-0.5
Installation
0.0
Billing
-0.3
What People Love
Fast symmetrical speeds28
Competitive pricing vs. cable22
Reliable fiber infrastructure17
Top Complaints
Upload/download speed issues24
Poor customer service32
Hidden fees and billing surprises18
Installation delays and outages15
Trending Issues
Persistent upload speed degradation - multiple users on gigabit plans reporting upload speeds 60-95% below advertised, with Verizon support repeatedly replacing routers without resolutionhigh24
Stealth billing changes - perk price hikes (YouTube from $10 to $12/mo) and Mobile+Home discount quietly reduced from $15 to $10/mo, flagged by subscribers reviewing email noticesmedium18
Fiber expansion disrupting existing customers - new installs causing line cuts and repeated micro-outages for current Fios subscribers as Verizon rapidly turns up new connectionsmedium15
Notable Quotes
“I've been paying for 1gig internet up and down for a few years now, but my upload speed has been abysmal. Verizon has diagnosed the problem as my router, and replaced my router like 8 times now - citing it to be the issue - but it hasn't fixed anything.”
Reddit2026-04-10
“Verizon artificially throttled my parents' fiber connection to 3 Mbps for years just to charge them $80/month on a grandfathered plan. They were paying nearly double the current market rate for 2005-level service.”
Reddit2026-04-03
“So fast, so reliable, until it isn't. Verizon is so eager to add new customers that they unplug things really quick to plug new people in. It would be very nice if symmetrical gigabit service could be matched with an uptime SLA.”
Reddit2026-04-09
“I pay $35/month for 300 Mbps with FiOS and she's paying 3 times that with Optimum for 100 Mbps. The difference is staggering.”
Reddit2026-04-12
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
300 Mbps Symmetrical speeds | 300 Mbps | 300 Mbps | Fiber | Unlimited | $50/mo |
500 Mbps Symmetrical 500 Mbps | 500 Mbps | 500 Mbps | Fiber | Unlimited | $70/mo |
1 Gig Symmetrical gigabit speeds | 1 Gbps | 1 Gbps | Fiber | Unlimited | $90/mo |
2 Gig 2 Gbps download speeds | 2 Gbps | 1 Gbps | Fiber | Unlimited | $120/mo |
300 Mbps
Fiber$50/mo
Download
300 Mbps
Upload
300 Mbps
Data Cap
Unlimited
500 Mbps
Fiber$70/mo
Download
500 Mbps
Upload
500 Mbps
Data Cap
Unlimited
1 Gig
Fiber$90/mo
Download
1 Gbps
Upload
1 Gbps
Data Cap
Unlimited
2 Gig
Fiber$120/mo
Download
2 Gbps
Upload
1 Gbps
Data Cap
Unlimited
Coverage Area
Available in parts of New York, New Jersey, Pennsylvania, Connecticut, Rhode Island, Massachusetts, Maryland, Delaware, Virginia, and Washington DC. Concentrated in the greater NYC, Philadelphia, and DC metro areas.
View on FCC Broadband MapCustomer Reviews
Worth every penny
Fios 2 Gig is the fastest connection I've ever experienced. Getting nearly 2 Gbps download. The Wi-Fi 6E router they include with this tier is excellent. Zero outages in 6 months. This is the future of home internet.
Anthony B.·Boston, MA·Dec 10, 2024
Tested: 1950 Mbps down / 980 Mbps up
Best ISP in the DC area
Tried Xfinity and RCN before settling on Fios. The fiber connection is so much more stable than cable, especially during peak hours. My Zoom calls never drop and gaming latency is incredibly low. Can't recommend it enough.
James H.·Washington, DC·Nov 18, 2024
Tested: 510 Mbps down / 490 Mbps up
Rock solid for 3 years
Fios has been the most reliable internet I've ever used. In three years, I can count the outages on one hand. The symmetrical gigabit speeds are real - consistently getting 900+ both ways. Worth the premium over cable.
Michael B.·Brooklyn, NY·Oct 15, 2024
Tested: 940 Mbps down / 920 Mbps up
Good but router rental is annoying
The service is excellent, speeds are consistent, and reliability is great. My only gripe is the $15/month router rental. I bought my own router to avoid that, but Verizon's app features don't fully work with third-party equipment.
Amanda R.·Philadelphia, PA·Aug 5, 2024
Tested: 310 Mbps down / 290 Mbps up