Optimum

“I went through the song and dance of having their level 1 technician come to my house and check all my hardware. Lo and behold over a week later I am still having extreme upload packet loss above 10% and latency spiking 10x to 100x normal latency.”

“Calling is just like falling into a black hole of clueless uninformed representatives. There seems to never be any news or announcements from Optimum.”

“After 2 hours with 3 different agents, I finally was told the line was canceled. But when I tried to return my equipment at the store, I was told their system was down. Oddly, their system was not down for selling stuff. This company is worse than a timeshare!”

“All I did was be direct and polite and she helped me instantly - gave me 1 gig and phone for $60 for 5 years.”