53Truth
Frontier Fiber
3.9
(3 reviews)FairFiberDSL
Frontier Fiber offers symmetrical gigabit and multi-gigabit speeds on a growing fiber network. After emerging from bankruptcy in 2021, Frontier has invested billions in fiber upgrades. Their plans feature no data caps, no contracts, and competitive pricing.
Founded
1935
Locations served
7.9M
Headquarters
Dallas, TX
Coverage
National
Pros
- Symmetrical speeds up to 5 Gbps
- No data caps or annual contracts
- Competitive pricing with free router
- Aggressive fiber expansion program
Cons
- Legacy DSL areas still have very poor service
- Customer service improving but still inconsistent
- Fiber availability is limited to select areas
- Some areas still have older infrastructure
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 11,482 consumer mentions across Reddit, X, BBB, and review sites
+0.05
out of +1.00Previously +0.22(-0.17)
11,482total mentions
82last 30 days
Category Breakdown
Speed
+0.3
Price
-0.3
Reliability
+0.1
Customer Service
-0.3
Installation
-0.2
Billing
-0.5
What People Love
Fast fiber speeds18
Reliable uptime overall12
Good value introductory pricing9
Top Complaints
Billing errors and hidden fees22
Installation no-shows and delays19
Customer service unresponsiveness16
Nighttime and intermittent outages9
Trending Issues
Post-cancellation billing continues and accounts sent to collections despite confirmed closureshigh14
Installation appointment no-shows and multi-week delays, often involving subcontractors with no accountabilityhigh12
Discounts and promotional rates silently removed or not applied after calls with supportmedium9
Notable Quotes
“A year ago, the salesman came to my house and told me I can switch to them for $49.99 a month, that it wasn't tied to a discount that expired after a year. I called their support and sales team to confirm and they said it is true. A year later they silently increased my price by $15. Last time I ever go with Frontier.”
Reddit2026-04-05
“Called several times to customer service, assuring me that the account is closed and I don't need to pay the $79.99, 3 months after I stopped service. Now it's going to collections. Confirmed I was charged wrong. PSA, triple check your bills after you close.”
Reddit2026-04-10
“Frontier has been nearly flawless for over 2 and a half years now.”
Reddit2026-04-09
“The actual lack of communication at this company is mind blowing! Have been waiting 3 weeks for installation. The techs keep no-showing without an explanation, no phone call or email, no update whatsoever.”
Reddit2026-03-29
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
Fiber 500 Symmetrical speeds | 500 Mbps | 500 Mbps | Fiber | Unlimited | $40/mo |
Fiber 1 Gig Symmetrical gigabit speeds | 1 Gbps | 1 Gbps | Fiber | Unlimited | $60/mo |
Fiber 2 Gig 2 Gbps symmetrical speeds | 2 Gbps | 2 Gbps | Fiber | Unlimited | $100/mo |
Fiber 5 Gig 5 Gbps symmetrical speeds | 5 Gbps | 5 Gbps | Fiber | Unlimited | $155/mo |
Fiber 500
Fiber$40/mo
Download
500 Mbps
Upload
500 Mbps
Data Cap
Unlimited
Fiber 1 Gig
Fiber$60/mo
Download
1 Gbps
Upload
1 Gbps
Data Cap
Unlimited
Fiber 2 Gig
Fiber$100/mo
Download
2 Gbps
Upload
2 Gbps
Data Cap
Unlimited
Fiber 5 Gig
Fiber$155/mo
Download
5 Gbps
Upload
5 Gbps
Data Cap
Unlimited
Coverage Area
Fiber available in parts of 25 states including Connecticut, New York, California, Texas, Florida, Ohio, and Indiana. Rapidly expanding fiber to 10 million locations by 2025.
View on FCC Broadband MapCustomer Reviews
Pleasantly surprised
I was skeptical about Frontier given their reputation, but their fiber service has been excellent. The eero router works great, speeds are consistent, and the $40/month price for 500 Mbps is hard to beat. They've really turned things around.
Kelly N.·Sacramento, CA·Nov 20, 2024
Tested: 505 Mbps down / 490 Mbps up
Best deal for fiber in LA
500 Mbps symmetrical for $40/month with no caps, no contract, and a free eero router? Frontier Fiber is hands down the best value in LA. I was paying $80 for Spectrum cable with 10 Mbps upload. This is so much better.
Ashley R.·Los Angeles, CA·Oct 18, 2024
Tested: 510 Mbps down / 495 Mbps up
Huge improvement from old Frontier
I was dreading staying with Frontier after their bankruptcy, but their fiber service is legitimately good now. Getting 900+ Mbps symmetrical, eero router included, $60/month flat. It's a completely different company from what it used to be.
Chris W.·Tampa, FL·Sep 5, 2024
Tested: 920 Mbps down / 910 Mbps up