Cox Communications is the third-largest cable provider in the US, serving primarily suburban and urban markets in 18 states. They offer a range of cable and fiber plans with competitive speeds. Cox is investing heavily in fiber-to-the-home upgrades.
Founded
1962
Customers
5.2 million
Headquarters
Atlanta, GA
Coverage
Regional
Pros
- Speeds up to 2 Gbps in fiber areas
- Panoramic Wi-Fi gateway with mesh options
- 30-day money-back guarantee
- Good bundle options with TV and phone
Cons
- 1.25 TB data cap on most plans
- Significant price increases after promo period
- Limited to 18 states
- Equipment rental fees are high
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 16,200 consumer mentions across Reddit, X, BBB, and review sites
-0.18
out of +1.00Previously -0.15(-0.03)
16,200total mentions
1,800last 30 days
Category Breakdown
Speed
+0.1
Price
-0.5
Reliability
-0.2
Customer Service
-0.1
Installation
+0.1
Billing
-0.5
What People Love
Gigabit availability3200
Panoramic Wi-Fi mesh2100
Local customer support1400
Top Complaints
Data cap at 1.25TB5400
Aggressive price increases4100
Overage charges2800
Frequent outages1900
Trending Issues
1.25TB data cap with steep overage feeshigh1,600
Price hikes exceeding inflationhigh1,200
Recurring outages in specific marketsmedium780
Notable Quotes
“Cox charged me $100 in overage fees because my family of 5 went over the data cap. In 2026. Unreal.”
Reddit2026-02-10
“Went from $80 to $110 in two years with zero speed increase. Cox knows they're the only option and it shows.”
Trustpilot2025-12-20
“Speed is fine when it works but we get at least one outage a week that lasts an hour or more.”
X2026-01-25
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
Go Fast 100 Cox Panoramic Wifi available | 100 Mbps | 5 Mbps | Cable | 1.3 TB | $50/mo $71/mo |
Internet 250 Good for streaming and gaming | 250 Mbps | 10 Mbps | Cable | 1.3 TB | $70/mo $94/mo |
Internet 500 Great for large households | 500 Mbps | 10 Mbps | Cable | 1.3 TB | $90/mo $115/mo |
Gigablast Gigabit download speeds | 1 Gbps | 35 Mbps | Cable | 1.3 TB | $110/mo $140/mo |
Go Fast 100
Cable$50/mo
$71/mo
Download
100 Mbps
Upload
5 Mbps
Data Cap
1.3 TB
Internet 250
Cable$70/mo
$94/mo
Download
250 Mbps
Upload
10 Mbps
Data Cap
1.3 TB
Internet 500
Cable$90/mo
$115/mo
Download
500 Mbps
Upload
10 Mbps
Data Cap
1.3 TB
Gigablast
Cable$110/mo
$140/mo
Download
1 Gbps
Upload
35 Mbps
Data Cap
1.3 TB
Coverage Area
Available in 18 states with a strong presence in Arizona, Virginia, Louisiana, Oklahoma, Las Vegas, San Diego, and Orange County. Primarily serves suburban communities.
View on FCC Broadband MapCustomer Reviews
Price increases are out of control
Started at $50/month for their starter plan. Two years later I'm paying $94 for the same service. Every year they find a way to increase the price. The data cap and $13/month equipment fee make it even worse. Looking for alternatives.
Monica V.·San Diego, CA·Oct 30, 2024
Tested: 95 Mbps down / 5 Mbps up
Improving but still behind
Cox has gotten better over the years. Speeds are more reliable now and they offer better plans. But the data cap and high equipment fees keep them behind the competition. The $13/month Panoramic WiFi fee is especially annoying.
Angela M.·Oklahoma City, OK·Sep 22, 2024
Tested: 240 Mbps down / 10 Mbps up
Gigablast performs well
The Gigablast plan delivers. I'm consistently getting 800-950 Mbps down. For gaming it's been excellent with low ping times. The data cap is annoying but I haven't hit it yet with just two people. Panoramic WiFi pods work well too.
Greg S.·Virginia Beach, VA·Sep 12, 2024
Tested: 870 Mbps down / 33 Mbps up
Only real option in my area
Cox is the only broadband provider at my address, so I don't have much choice. Speeds are okay - getting around 200 Mbps on the 250 plan. The 1.25 TB data cap is a problem for our family of five. We've gone over twice.
Brandon H.·Las Vegas, NV·Aug 25, 2024
Tested: 210 Mbps down / 11 Mbps up