33Truth
Cox Communications
3.4
(4 reviews)PoorCableFiberFixed Wireless
Cox Communications is the third-largest cable provider in the US, serving primarily suburban and urban markets in 18 states. They offer a range of cable and fiber plans with competitive speeds. Cox is investing heavily in fiber-to-the-home upgrades.
Founded
1962
Locations served
6.9M
Headquarters
Atlanta, GA
Coverage
National
Pros
- Speeds up to 2 Gbps in fiber areas
- Panoramic Wi-Fi gateway with mesh options
- 30-day money-back guarantee
- Good bundle options with TV and phone
Cons
- 1.25 TB data cap on most plans
- Significant price increases after promo period
- Limited to 18 states
- Equipment rental fees are high
Brand Pulse — Public Sentiment Analysis
AI-PoweredAI-analyzed from 16,284 consumer mentions across Reddit, X, BBB, and review sites
-0.35
out of +1.00Previously -0.18(-0.17)
16,284total mentions
84last 30 days
Category Breakdown
Speed
-0.2
Price
-0.5
Reliability
-0.5
Customer Service
-0.6
Installation
-0.3
Billing
-0.6
What People Love
Plan speed options6
Own modem compatibility5
Retention discounts available4
Top Complaints
Billing errors and unauthorized charges18
Intermittent outages and reliability16
Unhelpful customer service15
Deceptive contract terms8
Trending Issues
Cox rolling out CGNAT and removing port forwarding access for residential customers, with front-line reps giving contradictory information about the policyhigh7
Unauthorized billing changes - services added without consent, unexpected fee charges after tech visits, and erroneous data overage claimshigh15
Technicians arriving with no context from call center notes, compounding multi-visit repair loops for persistent outage issuesmedium9
Notable Quotes
“Internet goes out intermittently ALL the time, has been going on at least a year. Every single time I call Cox, I get someone from Asia on the phone. They send another person out today that again says they have ZERO idea why they're here.”
Reddit2026-04-12
“They told me Cox needs to fix their equipment levels for the area but that I will not get ANY information about when this will be fixed.”
Reddit2026-04-12
“Cox added a service to my account without my request or consent and increased my monthly price. The agent clearly stated that canceling mobile would NOT change the internet price - and then it did.”
Reddit2026-04-09
“What I wasn't told was that they locked me in for TWO years, not the one year the promotion was active. I hate being played like this. Oh, and they can't provide any proof of my agreement to that, either.”
Reddit2026-04-07
Available Plans
| Plan | Download | Upload | Type | Data Cap | Price |
|---|---|---|---|---|---|
Go Fast 100 Cox Panoramic Wifi available | 100 Mbps | 5 Mbps | Cable | 1.3 TB | $50/mo $71/mo |
Internet 250 Good for streaming and gaming | 250 Mbps | 10 Mbps | Cable | 1.3 TB | $70/mo $94/mo |
Internet 500 Great for large households | 500 Mbps | 10 Mbps | Cable | 1.3 TB | $90/mo $115/mo |
Gigablast Gigabit download speeds | 1 Gbps | 35 Mbps | Cable | 1.3 TB | $110/mo $140/mo |
Go Fast 100
Cable$50/mo
$71/mo
Download
100 Mbps
Upload
5 Mbps
Data Cap
1.3 TB
Internet 250
Cable$70/mo
$94/mo
Download
250 Mbps
Upload
10 Mbps
Data Cap
1.3 TB
Internet 500
Cable$90/mo
$115/mo
Download
500 Mbps
Upload
10 Mbps
Data Cap
1.3 TB
Gigablast
Cable$110/mo
$140/mo
Download
1 Gbps
Upload
35 Mbps
Data Cap
1.3 TB
Coverage Area
Available in 18 states with a strong presence in Arizona, Virginia, Louisiana, Oklahoma, Las Vegas, San Diego, and Orange County. Primarily serves suburban communities.
View on FCC Broadband MapCustomer Reviews
Price increases are out of control
Started at $50/month for their starter plan. Two years later I'm paying $94 for the same service. Every year they find a way to increase the price. The data cap and $13/month equipment fee make it even worse. Looking for alternatives.
Monica V.·San Diego, CA·Oct 30, 2024
Tested: 95 Mbps down / 5 Mbps up
Improving but still behind
Cox has gotten better over the years. Speeds are more reliable now and they offer better plans. But the data cap and high equipment fees keep them behind the competition. The $13/month Panoramic WiFi fee is especially annoying.
Angela M.·Oklahoma City, OK·Sep 22, 2024
Tested: 240 Mbps down / 10 Mbps up
Gigablast performs well
The Gigablast plan delivers. I'm consistently getting 800-950 Mbps down. For gaming it's been excellent with low ping times. The data cap is annoying but I haven't hit it yet with just two people. Panoramic WiFi pods work well too.
Greg S.·Virginia Beach, VA·Sep 12, 2024
Tested: 870 Mbps down / 33 Mbps up
Only real option in my area
Cox is the only broadband provider at my address, so I don't have much choice. Speeds are okay - getting around 200 Mbps on the 250 plan. The 1.25 TB data cap is a problem for our family of five. We've gone over twice.
Brandon H.·Las Vegas, NV·Aug 25, 2024
Tested: 210 Mbps down / 11 Mbps up