AT&T Internet

“I've been an AT&T customer since 2013. When my grandmother passed in Feb, I just wanted to secure her home with cameras. Instead, I entered a customer service hell-loop that has lasted 2 months.”

“I have been on hold for 2 hours and 7 minutes, and counting. I was told by the first representative that landline and home DSL users are not prioritized. I feel like my phone bill is a priority to them, as they still charge us every month.”

“An installation worker came to install my internet and spent 15 minutes on a phone call talking to his friend. Instead of running the wire through the ground, he wanted to leave it above the grass - an awful idea considering the damage hurricanes are capable of.”

“AT&T says they do not have my IMEI number in their records - despite the fact that I had service on it for more than 5 years, despite the fact that I bought it from them, despite the fact that I financed it through them.”